MOTOR ACCIDENT MANAGEMENT
Back on the road.
Without the stress.
From the first call to the final handover.
Clear guidance. Practical support. One team by your side.
SUPPORT THAT MOVES YOU FORWARD
An accident is enough.
Let’s simplify what comes next.
Non-Fault Accident
Had an Accident That Wasn’t Your Fault? We’ll Get You Back on the Road.
If you’ve been in an accident through no fault of your own, Velocity Motor Group offers a dedicated accident support service to handle everything for you—at zero cost to you.
We take away the stress and manage the entire process from start to finish:
- Fast Vehicle Recovery & Storage
- Like-for-Like Replacement Hire Vehicle
- Manufacturer-Standard Vehicle Repairs
- Full Insurance & Third-Party Liaison (protecting your excess & no-claims bonus)
Don't deal with the hassle alone. We handle the paperwork, phone calls, and logistics so you don't have to.
THE ROAD AHEAD, EXPLAINED
Your claim.
Step by step.
A clear path from accident to handover.
Here’s how our motor claims process works.
Every claim is different. Replacement vehicles, repairs and payment arrangements are subject to eligibility, assessment and the relevant approvals.
A LITTLE MORE CLARITY
Good questions.
Clear answers.
What should I have ready when I get in touch?
Your contact details, vehicle registration, the date and location of the accident, and a brief description of what happened. Any photographs and insurer details can also help.
Can you arrange a replacement vehicle?
We can discuss replacement vehicle arrangements, including credit hire where suitable. Availability, eligibility and the terms of any agreement will need to be confirmed for your claim.
What happens before repairs begin?
Your vehicle is assessed to identify the necessary work. The relevant approval is then obtained before repairs proceed.
How long will the process take?
Timing depends on your claim, the assessment, approvals and the repairs needed. The team will explain the next steps as your claim progresses.
LET’S TAKE THE NEXT STEP
Less uncertainty.
More moving forward.
Speak to our team on Call Us. We’ll guide you from there.
